Ko L. McLain

reliableprogrammer@yahoo.com

 

Home Address: 404 Wild Ridge Drive, Noblesville, IN 46060

Home Phone: 317-773-5397 or Cell Phone: 317-695-7248

 

Objective: Contribute to the completion of IT projects that meet the needs of the business. Assist with projects so that they can meet due dates with a high degree of user and management satisfaction.

I would consider any of the following positions: Validation Analyst, Business Analyst, Quality Assurance Analyst, Software Tester, Technical Writer, or Software / Application Programmer.

 

Commitment:

I am prepared to make a positive contribution to the success of my employer. I would like to acquire a position working with the business and technical teams to create reliable software solutions. My experience provides skill flexibility that I would like to take advantage of in any position that I am offered. I have experience writing documentation for and working with application software, web development, System Development Life Cycles, requirement collection, testing and implementation. I am an information technology professional with the experience and a technical background that can work with your organization efficiently to create reliable, on-time, thoroughly tested software projects.

 

Expertise:
• Project management & validation in a regulated and non-regulated environment

• Requirements collection and formal documentation

• IT mentor for standardized processes and development of validation templates

• QA/Software process analysis, creation, continuous improvement and implementation

• Computer programming using standardized processes for SDLC

• Medical Lab systems - Data Innovations Instrument Manager

• Computer software including MS Access, Excel, and VBA experience

• Automated software testing using Java scripts, Visual SourceSafe, JBuilder and Eclispe

• Medical - FDA regulated - Validation for software, hardware and equipment

• Manufacturing - Testing of software projects & Business Process documentation

• Web Application - Testing of large web applications

• Payroll processing (4 years experience), taxes, and reporting

 

Career Experiences:

IT Quality Control Analyst Sr. Sensitive

National Government Services an affiliate of Anthem

May 2011 - Present (4 years)

Anthem is the nation's leading health benefits company serving the needs of approximately 28 million medical members nationwide.
 

·  Responsible for assisting in the design/development of product testing/quality processes and assists in developing testing architecture equal to that of commercial quality software

·  Monitors functional features, performance and service requirements/components.

·  Monitors current reference architecture and monitors/collects testing/product quality data

·  Coordinates and identifies test cases to automate

·  Conducts testing to assure developed product conforms to requirements and design

·  Helps review defects in assessing product quality

·  Can demonstrate a strong sense of autonomy and an eye for process improvements

·  Assists in reviewing an application for testing needs and requirements/design quality

·  Consults to projects and application support groups regarding quality and testing and may participate in the transition of software and systems into production.

·  Prepares and executes test assets and executes linkage from test plan to test scenarios and cases

 Technisource (10/2010 - 4/2011)
Senior Quality Assurance Engineer (Consultant - ExactTarget, Indianapolis, IN)

Responsibilities include:
• Testing enhancements and new product functionality for quality assurance and stability

• Working closely with development teams to ensure comprehensive test plan definition

• Refining project requirements for product development when code issues are encountered

• Communicating anomalies to management and the development team

• Creating and following procedures used in the testing and validation of product

• Involvement with all areas of the Software Life Cycle to improve performance and quality

• Tracking and analyzing development quality through a collaborative team throughout development cycle

 

 

Pinnacle Partners (2/2010 - 8/2010)
Automated & Manual Software Testing/Tester (Consultant - First DataBank, Carmel, IN)

My responsibilities included:

• Check-in / out of Java scripts, modification of scripts as needed to update for current testing scenario.

• Modification or creation of input data for current testing scenario.

• Java script execution using JBuilder or Eclipse.

• Creation of results compare and inspection against established baseline.

• Defect documentation using Software Planner. Retesting after resolution is provided by Pharmacist.

• Using MS Access code Clinical/Data Test (SQL) Queries used in automated testing for a new product

• Automated and manual testing being used on this assignment

• Documentation of test results in hard copy and in Software Planner.

• Record and tract hours accurately for each task.

 

 

 

DSS Consulting (7/2009 - 11/2009 Contract)

Lead QA-Validation Analyst (Indianapolis, IN)

It was my responsibility to assist the client Business Teams with the creation of requirements documentation. I was tasked with the maintenance of documentation, and management of over 400 requirements that continued to change over the 4 months of this project. These Agile development system requirements were the definition for a new high profile website. The management of these requirements consumed over 90 percent of the time I spent on this project. Verification and review of changes were key to keeping five repositories in sync. In this role I was the primary QA contact with the vendor that was doing the development and customizing the open source software for this project. This is a FDA regulated environment and requires strict adherence to the client's policies.

 

Diagnostic Cytology Laboratory (DCL) (2/2009 - 5/2009)
Validation Analyst - (Full-time position, Zionsville, IN)

My position was responsible for writing project requirements, development of flow diagrams, review of technical specifications and ensuring that the functionality of the laboratory software system's programming was accurate, concise, and consistent to meet the expectation of the users. I was responsible for working with subject matter experts and programming staff to ensure that new functionality was successfully tested, and met regulatory requirements. Some of the primary responsibilities in this FDA regulated environment included:

• Development of 70 page Laboratory Software User Guide

• Preparation of Configuration Management Plan based on defined software development processes

• Requirements collection, formal validation documentation preparation

• Detailed test case creation and execution or supervision of test case execution

• Collaboration with QA staff to get requirements for COTS (pkg. software) imaging software install

 

Pinnacle Partners (7/2008 - 10/2008 Contract)
QA Documentation Specialist - (Indianapolis, IN)

My responsibilities included:

• Creation of documentation using MS Word Forms and VBA - Macro code.

• Creation of new process to catch up the undocumented code and bring standards to new

development projects. Assist project and IT management with control of these issues.

• Development of new Quality Assurance documentation processes that will capture the existing

business processes, technical design processes, and gather requirements for development of new

software functionality.

• Documentation of project requirements from interviews with system end-users.

• Assist with validation test scripts, implementation plans, and summary documentation.

 

Sallie Mae (10/2007 - 7/11/08)

Sr. Programmer Analyst Quality Assurance (Full-time position, Fishers, IN)

This position involved development and execution of tests for the SallieMae.com web application. Working with software developers, business analysts, Oracle data base administrators, and other members of the QA team, I successfully became a functional member of this team quickly. I wrote, executed, and updated test plans, added clarity to requirements, developed and executed test scenarios, supported UAT testing, recorded defects, tracked defect resolutions and retested. I assessed overall quality of projects assigned to me. The Sallie Mae application is a very large and complex system using Visual Basic for window development with Oracle DB and COBOL mainframe support engines. I was required to not only test the Web application "OpenNet" but also examine the mainframe applications to assure proper functionality of the system. I worked with Mercury Quality Center on this assignment as a repository and test record tool.

 

 

Wolters Kluwer (11/2006 - 10/2007)

Quality Assurance Analyst - (Full-time position, Indianapolis, IN)

I was responsible for the development and administration of quality assurance test projects and developing a test methodology used in the testing of all Wolters Kluwer Health software. This includes responsibility for the transitioning of development code releases into official product releases, working with the development and client support team to ensure that the requirements, development processes, and release procedures were executed properly. The development and maintenance of thorough test procedures and acceptance criteria test for all software products was a key role in this position. I wrote the overall test plan for various projects and then oversaw the implementation of that plan by the assigned QA team while isolating and reporting defects. This was a Rational Robot test environment in which I executed automated regression scripts. I was also responsible for documentation quality and the validation processes for data in flat file products.

 

Diagnostic Cytology Laboratory (DCL) (5/2006 - 11/2006)
Validation Analyst - (Full-time position, Zionsville, IN)

My position was responsible for reviewing software specifications and ensuring that the functionality of the computer system programming was accurate, concise, and consistent to meet the expectation of the users. I was responsible for communicating with subject matter experts and programming staff to ensure that new functionality was successfully tested, and met regulatory requirements. Some of the primary responsibilities included:

• Requirements collection, formal validation documentation preparation

• Test case creation and execution or supervision of test case execution

• Collaboration with DCL staff at all levels in the organization to accomplish a variety of tasks

• Follow and develop new DCL policies and Standard Operating Procedures, and templates

This was a FDA regulated environment and required strict policy adherence.

 

DSS Consulting (3/2005 - 10/2005 Contract)
Lead Validation Engineer - (Indianapolis, IN)
It was my responsibility to write requirements, change requests, detailed test cases for software or hardware (IQ-OQ-PQ)(HL7 and ASTM), verify and review testing, create traceability documents, develop a testing summary, resolve issues during testing, retest, and interpret very technical descriptions for use with the validation package documentation. Validation of this system required extensive understanding of the equipment/analyzers and message formats that they produce. I took the initiative to develop or improve templates, processes, and work estimates during this project. System requirements that I created were developed by conducting detailed functionality research of the software and the hardware and by submitting probing questions to the vendor/author of the system. In this position I also acted as reviewer for the other Validation Engineer's, and Technical Writer's work, back-up for the Project Manager, Validation Engineering team and technical lead, and communication coordinator with the client's system expert (Roche, New Product Development Director). In this role I was the primary contact with the vendor that developed the software. It was my job as lead to make recommendations and oversee the validation team's progress. I have evaluated instrument simulators for use in validation testing, and researched as necessary many issues that needed resolution during this project. This was a FDA regulated environment and requires strict policy adherence.

 

Electronic Data Systems (EDS) (7/1985 - 9/2004) (Full-time position, Indianapolis, IN)

Information Analyst - I supported, developed and tested mainframe and client/server software applications for manufacturing customers. The definition of an Information Analyst was to act in all roles that today are generally broken out into several separate positions (e.g. project management, business analyst, programmer, technical and data base design engineer, quality assurance testing, user acceptance testing, customer support contact, and implementation specialist). This position gave me a

great deal of training and experience to see projects from all perspectives during the development

cycle. Projects followed formal SEI/CMM standards set by the corporation for all change and new client development work. Change management was managed and controlled extensively by these processes. In summary, the skills used in this role included project management, requirements preparation, design specifications, code development, documentation, full SDLC processes, all phases of testing, implementation, and management of on-time delivery. A technical summary for your reference is at the end of this document.

 

I have a detail document that is separate from this resume that highlights this 19+ year experience that would be available upon your request. It discusses in some detail each assignment and our client goals on each project.

 

Administrative Assistant - For the first 10 years, I supported key management personnel in a variety of assignments. The skills used in this role pertained to human resource management, payroll processing, financial analysis, inventory control, process automation, reporting, scheduling, and employee assistance. My extensive business background, as a system user and as author of manually generated data, charts, and projects have given me an understanding and empathy for client needs in systems development.

 

References:

Management and peer references are available upon request.

(1985-1976)

Work experience is available upon request. These positions were not career positions.

 

Education:

College - Ball State University

Degrees - Bachelor of Science - Professional Arts Curriculum - Office Administration

Associates in Arts - Business Administration

EDS - Systems Engineering and Software support training certificate

Ivy Tech - Continuing education in computer languages - General Technical Studies (4.0 GPA)

 

Technical Summary:

Programming languages

PL/SQL, SQL, Visual Basic, VBA, JAVA, C++, CGI PERL, HTML, UNIX, LBMS

 

Mainframe programming languages and editors

Cobol II, JCL, PL/I, TSO, EasyTrieve Plus

 

Microsoft Products

Access, Excel (including Flow Chart), PowerPoint, Project, Word (Forms, VBA, Macros) Visio

 

Other

Eclipse - multi-language software development environment by Eclipse Foundation

Borland JBuilder - integrated development environment

Software Planner - application lifecycle management tool by Automated QA Corporation

Microsoft Visual SourceSafe (VSS) - source control software package

Mercury Quality Center - web-based system for automated software quality testing and

documentation storage (QC 9.2 and QC 10.0)

QuickTest Professional - software provides functional and regression test automation for software applications and environments

Parasoft SOA test - a comprehensive testing and analysis tool suite for tailored to the unique testing and validation

PERSONAL INFORMATION

Place of Birth: Indianapolis, Indiana
Citizenship: United States
Language: English - only